Blog
Writing on UX, product design and bringing AI into organizations, drawn from the projects I've worked on.
~12 min read
I studied to become a web and mobile developer, but ended up spending nine years in UX design without writing code. AI has now made programming so much more approachable that going back to code feels natural. In this post, I explain what the design engineer role means in practice, which skills matter more than coding, and how a designer can support developers' work.
~5 min read
Many AI pilots stop after the first phase because the processes, funding and roles around them stay the same. This article describes how to build a framework for scaling, and five practical ways to keep teams using it.
~5 min read
Organizations that benefit from AI usually begin by defining the problem they want to solve, test their ideas in small experiments and involve their employees early. This article goes through these three phases. Part 2 looks at how to make the change last.